FAQ
Orders
How do I track my order?
Can I cancel or modify my order after it has been placed?
What should I do if I receive a damaged or incorrect item?
You can track your order by logging into your account on our website and navigating to the "My Orders" section. There, you'll find the tracking number for your order, which you can use to track the shipment on the carrier's website.
You can track your order by logging into your account on our website and navigating to the "My Orders" section. There, you'll find the tracking number for your order, which you can use to track the shipment on the carrier's website.
If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of receiving your order. Provide them with your order number, a description of the issue, and any relevant photos. We will arrange for a replacement or refund as soon as possible.
Shipping
What are your shipping options?
Do you ship internationally?
How do I qualify for free shipping?
We offer several shipping options to meet your needs, including standard shipping, expedited shipping, and express shipping. During checkout, you can select your preferred shipping method and see the estimated delivery times and costs.
At this time, we do not offer international shipping. Laleva Natural currently ships only within the United States. We hope to expand our shipping options in the future so we can share our products worldwide—please stay tuned for updates.
Free shipping is available for orders over a certain amount, which varies by promotion. Please check our current promotions or the shipping information page on our website for the latest details on how to qualify for free shipping.
Returns
What is your return policy?
How do I return an item?
Will I have to pay for return shipping?
At Laleva Natural, your satisfaction is our priority. If for any reason you are not fully happy with your purchase, we gladly accept returns under the following conditions:
Unused & Unopened Products: Returns are accepted within 30 days of purchase if items are unused, unopened, and in their original packaging.
Damaged or Incorrect Orders: If your order arrives damaged, defective, or incorrect, please contact us at info@lalevanatural.com
within 7 days of delivery with a photo, and we will arrange a replacement or refund.
Refunds: Approved refunds will be issued to the original payment method within 7–10 business days of receiving the returned item.
Please email info@lalevanatural.com
before sending any items back to receive return authorization and instructions.
To return an item, please contact our customer service team to obtain a return authorization number and return instructions. Pack the item securely in its original packaging and include the return authorization number inside the package. Ship the item to the address provided by our customer service team.
If you are returning an item due to damage, defect, or an error on our part, we will cover the return shipping costs. For all other returns, you will be responsible for the return shipping costs. We recommend using a trackable shipping method to ensure your return is received.
Warranty
What is your warranty policy?
How do I file a warranty claim?
Are there any exclusions to the warranty?
We offer a one-year warranty on all our products. This warranty covers any manufacturing defects or issues with materials and workmanship. If you experience any problems with your item within this period, please contact our customer service team for assistance.
To file a warranty claim, please contact our customer service team with your order number, a description of the issue, and any relevant photos. Our team will review your claim and provide you with further instructions on how to proceed.
Yes, our warranty does not cover damage caused by misuse, improper care, accidents, or normal wear and tear. It also does not cover any modifications or repairs made by unauthorized personnel. For more detailed information, please refer to our full warranty policy on our website.
Whosesale
Do you offer wholesale pricing?
What is the minimum order quantity for wholesale purchases?
How do I set up a wholesale account?
Yes, we offer competitive wholesale pricing for bulk orders. If you are interested in purchasing our products at wholesale prices, please contact our wholesale team with your business details and the products you are interested in.
The minimum order quantity for wholesale purchases varies depending on the product. Please contact our wholesale team for specific information on the minimum order quantities for the items you are interested in.
To set up a wholesale account, please fill out our wholesale application form on our website. Once your application is reviewed and approved, you will receive a confirmation email with details on how to access our wholesale pricing and place orders.
Gift card
Do you offer gift cards?
How do I redeem a gift card?
Can I use multiple gift cards for one purchase?
Yes, we offer digital gift cards in various denominations. They can be purchased directly from our website and sent to the recipient via email, making them a perfect gift for any occasion.
To redeem a gift card, enter the unique gift card code at checkout in the "Gift Card" field. The value of the gift card will be applied to your order total. If the purchase amount exceeds the gift card balance, you can pay the remaining balance using another payment method.
Yes, you can use multiple gift cards for a single purchase. Simply enter each gift card code one at a time in the "Gift Card" field at checkout. The total value of all entered gift cards will be applied to your order.
Payment
What payment options are available?
Do you offer cash on delivery?
How does PayPal work?
Why won’t my card go through?
We accept a variety of secure payment methods, including:
All major credit cards (Visa, MasterCard, Discover, American Express)
PayPal
Apple Pay
Other forms of payment such as cash, checks, or bank transfers are not supported.
No, we don’t currently support payment on delivery. Orders must be paid using one of our accepted payment methods at checkout.
PayPal lets you pay safely online using just your email address and password. To use it:
Choose PayPal as your payment option at checkout.
You’ll be redirected to log into your PayPal account.
Confirm the payment, and you’ll return to our website to finalize your order.
If your card is valid but the payment isn’t working, try the following:
Double-check your billing and shipping addresses.
Make sure you selected the correct card type.
Verify your card details are entered correctly.
Confirm you’ve accepted the Terms & Conditions.
If the issue persists, please contact your bank. Remember, you can always complete your purchase using PayPal, which works regardless of where your card was issued.
My Account
How do I set up an account?
I forgot my password—what should I do?
How do I close my account?
Do I need an account to place an order?
Creating an account is quick and easy. Simply go to www.lalevanatural.com
, click on “My Account”, then select “Create Account.” Fill in your details and confirm to complete your registration.
Having an account gives you extra benefits:
Your shipping and billing information is saved for faster checkout.
You can view your order history and track purchases.
You’ll gain access to exclusive rewards, promotions, and loyalty perks.
You can update your personal details anytime through your account, or request deletion by contacting our Customer Care team.
No worries! Go to the “My Account” section and click “Forgot Password?” Enter the email address linked to your account, and we’ll send you a reset link. If you don’t see it right away, check your spam folder, or reach out to Customer Care for assistance.
If you’d like to delete your account, please contact Customer Care with your request. We may ask for your reason so we can continue to improve our service.
⚠️ Please note: Deleting your account will permanently erase any accumulated loyalty points or rewards. If your email or address changes, there’s no need to delete your profile—you can simply update your information in the “Personal Information” section.
No, creating an account isn’t required. You can:
Create an account for easier checkout, order tracking, and access to loyalty rewards.
Check out as a guest if you’d prefer not to register.
Both options are available at checkout.
Products
Why not 100% natural?
Why do you use biotech ingredients?
Are these biotech ingredients synthetic ingredients harmful?
How should I store my products?
What is the shelf life of your products?
Are your products vegan?
Are your products gluten-free?
Are your products organic?
Do your products contain essential oils?
Where are your products made?
Are your products safe for sensitive skin?
Are your products safe during pregnancy or breastfeeding?
At Laleva Natural, our goal is always to be as natural as possible—but also as safe and effective as possible. That’s why our products are crafted with 97% natural-origin ingredients such as botanical waters, plant oils, algae, and mushroom extracts.
The remaining 3% includes biotech-derived ingredients that are carefully chosen to be:
Skin-identical → molecules like ceramides, peptides, and hyaluronic acid that naturally occur in your skin.
Safe & gentle → no harsh chemicals, no toxins, no irritants.
High-performance → these biotech actives enhance stability, boost effectiveness, and make sure our formulas deliver visible results.
Biotechnology allows us to:
Reproduce rare or hard-to-source compounds (like peptides or ceramides) without harming nature.
Create ingredients that are identical to what your skin already produces, ensuring perfect compatibility.
Reduce environmental impact by avoiding overharvesting and relying less on land- or water-intensive farming.
No. We never use harsh chemicals like parabens, sulfates, phthalates, silicones, or microplastics. The small percentage of biotech ingredients we include are skin-safe, non-toxic, vegan, cruelty-free, and designed to work in harmony with natural botanicals.
To keep our formulations fresh and effective, store them in a cool, dry place away from direct sunlight. Since we use organic hydrosols and natural actives, refrigeration is an excellent option to preserve potency and adds a refreshing feel when applied. Always close lids tightly after use to protect the integrity of the product.
Purchasing from our site ensures your skincare arrives freshly batched. Our products generally remain stable for 18–24 months from the production date, whether opened or unopened. Because we use high concentrations of natural actives and minimal preservatives, slight changes in color or scent over time are normal. If you notice anything unusual, our Customer Care team is here to help.
Yes. Our full range is 100% vegan and cruelty-free. We never use animal-derived ingredients, and all of our formulations comply with COSMOS-approved standards to guarantee ethical, sustainable practices.
We do not intentionally add gluten-containing ingredients to our formulas, and whenever possible, we request gluten-free certification from our suppliers. However, since some raw materials are processed in facilities that may also handle gluten, we cannot guarantee they are 100% free from traces. Customers with sensitivities should carefully review ingredient lists and perform a patch test before use.
We prioritize natural origin and organic ingredients in every formulation. Many of our products use organic flower waters as their base along with certified organic oils and extracts. However, not every high-performance ingredient can be certified organic—for example, biotechnologically derived peptides, ferments, or marine actives. We are committed to selecting ingredients that are COSMOS-approved, prioritizing safety, sustainability, and proven effectiveness in every formulation.
Yes. Most of our products contain essential oils in carefully measured, minimal concentrations—selected for their therapeutic properties and their role as natural fragrance. Ingredients like lavender, rose, chamomile, neroli, citronella, and jasmine provide calming, soothing, uplifting, and balancing effects for the skin, while also imparting a subtle, plant-based aroma that makes skincare a truly sensory ritual. Because concentrations are kept low, we ensure both skin compatibility and safety, even for sensitive skin types, while avoiding synthetic perfumes.
All of our skincare is formulated and manufactured in California, using globally sourced ingredients from trusted suppliers who meet our strict standards for sustainability, fair trade, and biodiversity protection.
Yes, all our formulas are created with sensitive skin in mind. We use barrier-strengthening actives like ceramides, oats, and soothing botanicals. That said, since every skin is unique, we recommend a patch test before use—especially for reactive or allergy-prone skin.
All of our products are safe to use. However, since most of our formulations contain essential oils (in functional doses), we recommend consulting with your healthcare provider before use during pregnancy or breastfeeding, particularly in the first trimester.
Bestsellers
Free from Parabens, phenoxyethanol, phthalates, mineral oils, PEG, silicones, animal ingredients.
Non-Toxic
Made For All Skin Type
Mother&Daughter Founded
Non Comodegenic
Natural Origin Ingredients
Dermatologically Tested
Cruelty Free
Vegan
Clean Ingredients
Arometherapy
@Lalevanatural
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