1. Order Processing

Orders are processed Monday through Friday, excluding U.S. federal holidays.

Orders received by 12:00 p.m. PST on a business day will typically ship the same day. Orders received after 12:00 p.m. PST or on weekends/holidays will be processed the following business day.

Processing times may be extended during periods of high demand or promotional events.

2. Shipping Methods & Costs

Standard Shipping (U.S. only): Delivers in 3–7 business days. A flat rate of $8 applies. Complimentary Standard Shipping is available on orders of $50 or more (excluding taxes, discounts, and gift wrap).

Expedited Shipping: Options such as 2-Day and Next Day Air are available at checkout. Rates are calculated at the time of purchase. Expedited orders placed after 12:00 p.m. PST will ship the next business day. Weekend delivery is not available.

P.O. Boxes & Military Addresses: Orders shipping to P.O. boxes, APO/FPO, and U.S. territories may ship via USPS Priority/First Class. Certain restrictions apply.

International Shipping: At this time, we only ship within the United States. We look forward to expanding international service in the future.

3. Tracking Your Order

Once your order has shipped, you will receive a Shipping Confirmation email with tracking information. Please allow 24 hours for tracking to activate. You may check the status of your shipment directly through the carrier’s website.

4. Delivery Issues

Missing Packages: If your package is marked as delivered but cannot be located, please allow at least 2 business days for the carrier to complete an investigation before contacting Customer Care at [insert email]. Missing package claims must be submitted within 15 days of the marked delivery date.

Damaged or Incorrect Orders: Please contact us within 30 days of receipt at [insert email] with your order number and photos of the damaged or incorrect items. If your claim is approved, we will provide return instructions or issue a replacement at no additional cost.

5. Returns & Refunds

Your satisfaction is important to us. If for any reason you are not fully satisfied with your purchase:

Full-sized products purchased at www.lalevanatural.com

 may be returned within 30 days of the order date for a refund to the original method of payment.

Products must be at least half full and returned in their original packaging whenever possible.

Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong item shipped, defective product).

Gift cards and promotional items are final sale and not eligible for return.

6. Return Process

Contact Customer Care at [insert email] with your order number to request a return authorization.

Carefully repackage the item(s) with the return authorization included.

Ship the package using the carrier of your choice, unless provided a prepaid return label. We recommend using a trackable service and retaining the receipt for proof of shipment.

Once your return is received and inspected, we will issue your refund within 10–14 business days.

7. Exchanges

We do not currently offer direct product exchanges. If you wish to receive a different product, please return your original purchase in accordance with this policy and place a new order.

8. Abuse of Policy

We reserve the right to monitor return activity and to limit or refuse returns if we determine, in our sole discretion, that our policy is being abused.